Help center

Answers to the questions we hear most. Still stuck? Email support@dspcreator.com and we reply within one business day.

Buying

Where are my downloads? Sign in and open My library. Every product you bought is there, with all its files and updates. Guest buyers can use Get a one-time sign-in link on the sign-in page with the email used at checkout.

How do I pay with PromptPay? Choose PromptPay QR at checkout, scan the QR with any Thai banking app and pay the amount shown in baht. Then press I have paid. Your order is confirmed as soon as the transfer is checked.

Where is my licence key? On the product's page in your library, and in your receipt email.

Can I get a refund? Yes, within the refund window shown on the product page. See the Refund policy.

Your account

I forgot my password. Use Forgot password? on the sign-in page; the link is valid for one hour.

How do I turn on two-factor authentication? Go to Account › Security and scan the QR code with an authenticator app.

How do I delete my account or download my data? Go to Account › Privacy.

Selling

How do I open a store? Click Sell with us and follow the three steps. Your store gets its own address, your-store.dspcreator.com. See the Seller guide.

When do I get paid? See Fees & payouts.